Facilities & Accessibility

We've been busy making improvements to our guest facilities, including new toilets, spacious and fully fitted parent and child facilities, as well as a new children's play area. 


Being at the heart of the local community we are committed to ensuring all our guests enjoy their experience of shopping with us and offer a wide range of services for people with all disabilities. The Marlowes has over 100 stores on one level for each access and lifts with audio to all floors. Assistance dogs are always welcome.


Disabled car parking spaces are available:

  • In the Shopmobility area, accessible from the first entrance only
  • On level C & E in the centre of the car park, accessible from both entrances
  • On level D Red, accessible from both entrances


You'll find Shopmobility on level A of the Marlowes Car park, accessible via the first entrance only.  Here you can hire automatic wheelchairs, manual wheelchairs or powered scooters - these must be pre-booked.
Please note Shopmobility is currently open 10am - 4pm Monday, Wednesday, Thursdays and Fridays, with last hire at 2.30pm. Phone lines will operate from 9.30am (01442 259259) for bookings.
For new members please make an appointment by phoning prior to visiting.


  • Manual: £1.50, Vat exempt £1.25
  • Battery operated: £2.16, Vat exempt £1.80 

    To pre-book or for more information and directions, please call Shopmobility on 01442 259259.

Changing Places Toilet 

As part of the centre’s commitment to make shopping at The Marlowes as simple and enjoyable as possible, our new Changing Places accredited disabled toilet features a height adjustable adult-sized changing bench, hoist system, a non-slip floor and screen to promote privacy. Please note this facility does require a RADAR key, should you need a radar key please simply press the call point at the entrance to the toilet. For added peace of mind there is an emergency alarm inside the toilet, should you need it.
Located in Centre Court. The closest disabled car parking bays in the middle of the car park on level C, located next to the central lifts. 

Quiet Hour

The Marlowes understands busy crowds and loud noises can be overwhelming and daunting for some guests and therefore will hold one quiet hour for children during every family event we run, for details please see our Events for upcoming events.

The Entertainer also run a quiet hour by switching off music and loud demo products in store for the first hour of opening every Saturday.

Sunflower Lanyards

These lanyards are universally recognised and can be taken and worn by people with hidden disabilities to signal that help may be required.  Official sunflower lanyards can be purchased from the Hidden Disabilities website - hiddendisabilitiesstore.com

Face Covering Exemption Cards 

If you are exempt from wearing a face covering, please visit www.gov.uk where you can download & print exemption badges, exemption cards or a mobile phone card version.






We want you to shop in comfort. That's why at The Marlowes we pride ourselves on the accessibility and high standards of our Guest facilities, located at mall level in Centre Court 

Family Room

It's no fun for little ones (or you) when they are uncomfortable so here at The Marlowes we have a dedicated family room to make those family shopping trips just that little bit easier. Our brand new family room features 3 comfortable private feeding areas, a small play area, training toilet, food prep area and changing benches. 

WiFi & Devices


Free WiFi is available for shoppers at The Marlowes. To access the service, check that WiFi is enabled on your device and select 'BTOpenzone- Marlowes' from the list of available networks. Open your internet browser and BT landing page should appear. If it is your first time using network follow the simple one-time registration process. Once registered you will only need to enter your email address to enjoy free WiFi every time you shop.

Mobile device charging

Mobile Phone Charging Never be caught without battery again with the Marlowes free mobile phone charging unit. Located in south court, the charging unit allows you to charge your mobile phone or small device for free for up to 30 minutes.

In-Post Lockers

Pick up your packages from our In-Post lockers, located by the entrance to New Look.


Need more information?