Click and Collect

Important Coronavirus Information

Please note that due to the current Government restrictions allowing only essential shops and services to remain open, Collect+ and Amazon Lockers are now closed. Parcels can no longer be set to collected from these services within the shopping centre. 

Collect+ parcels that had been delivered but not yet collected have automatically been marked as returns by Collect+. Any parcels uncollected in Amazon lockers have been refunded by Amazon. 


Click & Collect and Amazon Lockers

At The Mall we pride ourselves on offering convenient, local shopping. Shop online at our retailers and pick your goods up when it's convenient to you, or return products bought online using the CollectPlus service at the Customer Service Desk. You can also order online at and collect or return in the centre using our new Amazon Locker service. 

Amazon Locker

What are Amazon Lockers?

Amazon Lockers are self-service kiosks where customers can collect or return their Amazon parcels at a time that's convenient for them.

Find out more about the Amazon Locker service here.

Amazon Locker

Our Amazon Lockers are located in South Court, next to the Customer Service Desk.



The CollectPlus service is now available at The Marlowes Shopping Centre. When purchasing items from certain retailers online, simply choose the Click & Collect option and choose to have the item delivered to The Marlowes. CollectPlus will send you a collection code, which you should bring along with your ID to the customer service desk and collect your parcel.

Find out more about the Collect+ service here.


How it works

CollectPlus offers Click & Collect with over 90 brands, including John Lewis, Asos and House of Fraser. When purchasing your item from any of the eligible retailers, simply select the Click & Collect delivery option and choose to have the item sent to The Marlowes Shopping Centre.

  1. Buy online and choose CollectPlus as your delivery option. You can check participating retailers here. 
  2. You’ll be emailed a collection barcode when your item arrives at The Marlowes.
  3. Take your code to the customer service desk at The Marlowes and collect your purchase.
Click and Collect

Find out more about the CollectPlus service online at

Click & Collect Stores

The following stores at The Marlowes offer a click & collect service. Ask in store or visit their websites for more information.

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