Customer Care

"Here at The Marlowes we always work hard to give you the best shopping experience. Our helpful team are on hand to give you any assistance you may require and our specially trained Customer Services team are always nearby to answer your queries. We'll help you locate lost property, assist you with photocopying and faxing or purchase a parking season ticket. For further assistance, you can also visit the Management Office located on the Management level accessible via the lifts near New Look "

A message from Vince Williams, Centre Director, The Marlowes Shopping Centre.

Gift Card

Get them something they will really love with the Marlowes gift card. Gift cards can be purchased from our Customer Service desk and can be used in over 40 of our stores. Denominations are available from £5 with a choice of presentation cards.

Job Vacancies

From time to time jobs are available in stores and within Mall Management in The Marlowes. Please visit the Customer Services desk to find out more and pick up an application form or visit the job vacancy pages on this website for current vacancy details.

Lost Property

If you have misplaced or found any items simply report the items to one of the assistants at our Customer Service Desk. Or alternatively, please call: 01442 413818.




If you require assistance in calling a taxi, just go to the Customer Service Desk and we will call one for you.

Local information

Looking for somewhere to entertain the children? Would like to catch a film? Our Customer Service assistants can help you with any around town queries that you may have.

WorldHost Recognition

The Marlowes has gained national recognition for its outstanding  customer service after being awarded WorldHost Recognised Business status.


Our customer service desk is located in between the escalators, in front of Wilko. You can find the management office on the second floor, accessed from the lifts opposite Sports Direct. 

Marlowes Management

  • Vince Williams

    Vince Williams

    Centre Director

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  • Sam Rogers

    Sam Rogers

    Assistant Centre Director

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  • Cassie Peasnell

    Cassie Peasnell

    Retail Marketing Executive

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