Tinies Creche T&C's

How do I know my child(ren) will be in safe hands?

Tinies Daycare colleagues are fully vetted, which means they all have:

  • Qualifications or experience
  • Been interviewed face-to-face
  • Been reference checked
  • A current DBS/PVG check (police check)
  • Uniform provided where necessary
  • And, at least one will hold a First Aid certificate.

What insurance does Tinies Daycare hold?

We have public and employer’s liability insurance and can provide you with a copy on request.

Can I book online or over the phone?

Unfortunately, booking can only be made once you are in The Marlowes Centre and are allocated on a first come basis.

Where is the crèche located?

The crèche can be found next to the customer service desk.

Who can book in a child?

All parents and guardians can book in a child. It must be the same person who signs them in for a session on arrival that comes back to collect so we can complete a signature match for security.

How long are the sessions?

The minimum session is 1 hour and the maximum is 2 hours.

Will my child be fed whilst in the crèche?

As every child has different dietary requirements and the sessions are for a short period of time, we do not provide food, however, we provide water at a child’s request.

If my child has additional needs can they attend your crèche?

Yes, we would be delighted to welcome your child. On their first visit, we provide one to one care, then based on your advice and their care plan, we assess if they’re happy to join in with a future session. Alternatively, we can continue with one to one support. Please speak with one of our team to enquire about booking our one to one support.

What kind of activities are available for my child to do in?

We have lots of imaginative and interactive experiences, including a Smartboard, interactive games system, creative area, magnetic chalk board, free play and physical activities.

Can I leave my buggy there while I shop?

We don’t have a storage facility for buggies however, we do provide parent and child parking spaces in our carpark.

Can I leave The Marlowes while my child plays?

Parents or guardians must be in remain in the shopping centre at all times.

What happens if my child is upset?

The team will attempt to comfort them and encourage them to join in the activities. Should a child become very distressed we will text or call a parent back.

What happens if my child is injured?

We have a first aider on duty at all times trained to administer first aid.  If your child is injured you will be informed about the incident and asked to sign an accident form.

What happens in the event of a fire?

Please evacuate yourself by the nearest exit. The Tinies Team will evacuate the children safely to the designated assembly point. (to be updated)

What ages do you take?

We welcome children aged 3-10 years all year round. Two-year olds are welcome to come and play between 9am – 3pm during term time. Unfortunately, to ensure their safety we are unable to welcome two year olds at peak times.

How much does it cost to use the creche?

The creche is a free service, we just ask that in exchange you spend as little as £1 in the centre and share your receipts with us on collection of your child.