Welcome back

All of our stores have now reopened and as of the 17th May restaurants and cafes are now able to serve food and drinks inside. Please be aware that some restrictions remain in place; in-line with Government guidelines visitors can sit in a group of six or up to two households maximum and must use the NHS test and trace app.  


Following the easing of government restrictions, we have now fully reopened in a safe and controlled manner, and continue to implement measures to ensure we provide a safe environment and adhere to government guidelines. We continue to consult with local authorities, retailers and service providers to ensure the health and wellbeing of our shoppers and staff, with detailed guidelines having been issued to our occupiers and centre teams. We are very much looking forward to welcoming you back if you have not visited us yet.

Access to the centre will be closely monitored using our footfall technology, with visitor capacity carefully controlled to maintain social distancing to protect our visitors, occupiers and staff. If the density of shoppers rises to levels that may prevent social distancing, access to the centre will be reduced or temporarily stopped until numbers reduce. A number of measures continue to be implemented within the centre to support good hygiene practice and social distancing.

We want everyone to feel as safe as possible and remind our shoppers to please adhere to the government’s guidance on social distancing and wearing a face covering to reduce social interaction between people to help prevent the transmission of Coronavirus (COVID-19). Remember:  Hands, Face, Space.

Watch our guidelines video


  • Do not enter the centre if you are experiencing any of the COVID19 symptoms
  • Face coverings must be worn unless exempt
  • Maintain a distance of at least 2 metres from all other members of the public
  • Strictly observe the centre’s social distancing measures as instructed by staff and stores
  • Please respect and follow the instructions outlined by our retail stores and centre security team

Up to date information on accessibility will be available on centre websites and via social media channels.

We very much look forward to welcoming you back to The Marlowes - we’ve missed you!