Reopening non-essential retail & Coronavirus information

Following the easing of government restrictions, The Marlowes reopened for non-essential retail on Monday 15th June, in a safe and controlled manner, with measures implemented to ensure strict adherence to government guidelines. We have undertaken extensive planning and consultation with local authorities, retailers and service providers to ensure the health and wellbeing of our shoppers and staff, with detailed guidelines having been issued to our occupiers and centre teams.

From Friday 24th July, it will be mandatory for all visitors to The Marlowes aged 11 or over, to wear a face covering, unless you are exempt and have a legitimate reason not to do so.

Watch the video


One way system:
To help maintain social distancing while shopping, a one way system is now in place throughout the centre. Please keep to the right hand side of the walkways and follow the directional signage when visiting.

Groups of 6 

As per government guidelines from 14th September, please do not visit the centre in groups larger than 6 people, unless you are of one household or within your household bubble. 

This includes eating at any of cafes, where maximum table size is 6. 

Limited capacity:
For your safety and in order to maintain social distancing, we can only allow a limited number of shoppers in at any one time. From the 15th June we will use our footfall technology to operate a traffic light system, which will be clearly displayed at all entrances and on social media (Facebook & Twitter).

RED status: we have reached shopper capacity – please join the queue to safely enter the centre.

AMBER status: we are near to reaching shopper capacity – please be prepared to queue to safely enter the centre.

GREEN status: the centre is free flowing – no queues, a good time to shop.

We are also limiting numbers of people in toilet and baby change facilities, escalators and lifts at any one time


All of our stores are expected to comply with government guidance and to have a social distancing policy in place for staff as well as adequate and clear instructions for shoppers. Our team are on hand to help and advise.

Please expect shops to have limited capacity, and that you may need to queue at times to get into individual stores.

For all stores now open and confirmed opening dates please click here 



We want everyone in our centre to feel as safe as possible and ask our shoppers to please adhere to the government’s guidance on social distancing to reduce social interaction between people to help prevent the transmission of coronavirus (COVID-19):

  • Do not enter the centre if you are experiencing any of the COVID19 symptoms.
  • Maintain a distance of at least 2 metres from all other members of the public.
  • Strictly observe the centre’s social distancing measures as instructed by staff and stores.

Click here to view our frequently asked questions.

We very much look forward to welcoming you back to The Marlowes.

 Covid19 Secure Certificate