Coronavirus update - November 2020

As announced by the government, non-essential retail is now closed as part of the second national lockdown until Wednesday 2nd December.

Non-essential stores can however open for click and collect services only, if they choose to, and food outlets can still offer takeaway and delivery services. We are currently working through which stores can open or offer click & collect, or takeaway/delivery services. 

See below for current trading information.

UPDATED 16th November.

Currently open:
David Pressman Opticians - Tuesdays, Thursdays and Saturdays only.
Fresh Market
Holland & Barrett
Marlowes News
Metro Bank
Robert Dyas
Tesco Express
Vision Express

Click & Collect only:
New Look
The Perfume Shop - Tuesday to Saturday only
The Entertainer

Takeaway/delivery services (Food & Beverage):

Caffe Nero
Cake Box
Jenny's Cafe
Muffin Break
Olympian Gym (café)

So that all our guests can continue to safely benefit from these services please adhere to the government’s guidance on social distancing to reduce social interaction between people and help reduce the transmission of coronavirus (COVID-19):
• Do not enter the centre if you are experiencing any of the COVID19 symptoms
• Face coverings must be worn unless exempt
• Maintain a distance of at least 2 metres from all other members of the public and follow the one way system
• Strictly observe the stores’ social distancing measures as instructed by their staff
• Please respect and follow the instructions outlined by our retail stores and centre security team

We continue to implement a number of preventative measures, as we have since the outbreak of COVID-19, including escalating the intensity and frequency of our cleaning procedures, providing instructional signage and encouraging all our visitors and staff to practice good hygiene with regular hand washing.

We are maintaining an ongoing dialogue with the local health authority as the situation evolves, while monitoring the latest official advice being provided.

Your ongoing support and understanding is very much appreciated as we work together to safely get through this challenging situation.

Limited capacity:
For your safety and in order to maintain social distancing, we can only allow a limited number of shoppers in at any one time. We will continue to use our footfall technology to operate a traffic light system, which will be clearly displayed at all entrances and on social media (Facebook & Twitter).

RED status: we have reached shopper capacity – please join the queue to safely enter the centre.

AMBER status: we are near to reaching shopper capacity – please be prepared to queue to safely enter the centre.

GREEN status: the centre is free flowing – no queues, a good time to shop.

We are also limiting numbers of people in toilet and baby change facilities, escalators and lifts at any one time


All of our stores are expected to comply with government guidance and to have a social distancing policy in place for staff as well as adequate and clear instructions for shoppers. Our team are on hand to help and advise.

Please expect shops to have limited capacity, and that you may need to queue at times to get into individual stores.

Click here
 to view our frequently asked questions.

Covid19 Secure Certificate